FAQ

Buyer

How do I register as a user?

Simply click on the Sign Up button and enter the required information.

https://foodxs.storehippo.com/user/register

What are the fees & charges?

All the fees and charges are listed on the Fees and Charges page.

What happens if I don’t get my delivery?

Contact the supplier directly, and the supplier will jump on it.

What happens if I get the wrong order?

Contact the supplier directly, they will work out the details for you.

Can I track my order?

Currently there is no way to track your order as this is organised directly by your supplier.

How do I cancel my order?

Contact your local supplier directly and they will discuss your options.

What happens if I don’t receive the correct amount of product?

Contact your local supplier and they will assist you with your order.


What forms of payment can be used?

Currently payment can be taken at the time of the order via Credit Card. These options are determined by each local supplier which payment methods they accept.

Is there a minimum delivery charge?

Each local supplier will have their own minimum delivery fees, these will be display at the time of purchase.

Seller

How do I register as a seller?

Simply click on the Seller Registration button and enter the required information.

https://foodxs.storehippo.com/sellers/register

What do I need to be a seller?

It’s easy to register as a seller, you will require the following:

Be a registered Australian Business with a valid email address.

Can a buyer pay cash on delivery?

Yes, that’s totally up to you. You can decide what payment methods you will accept.

How long does it take to receive payment?

This will take 24 hours delivery of the products payment will be made directly into your nominated account.

Is there a limit to how many products I can upload?

Absolutely No. You can upload as many products as you like.

Do I get charged if no product is sold?

Absolutely Not. You will only be charged on what you sell.

How do I cancel my account?

How do I remove a product from FoodXS?

You have complete control on your products and you can remove them at anytime.

How are the fees and charges calculated?

We take an administration fee of 6.5% on the sale of any product.

What happens if I am out of stock?

It's up to you to contact the buyer. We do encourage all sellers to ensure you have adequate stock levels.